1. Shipping & Delivery Policy
At PIXISAM LTD, we strive to deliver your orders promptly and securely. Please review our shipping terms below before placing an order.
2. Shipping Destinations
We currently ship to:
- United Kingdom (Standard & Express Shipping)
- International Shipping (Available for select countries, additional fees may apply)
3. Processing Time
- Orders are typically processed within 1-3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
4. Estimated Delivery Time
- Standard UK Shipping: 3-5 business days
- Express UK Shipping: 1-2 business days
- International Shipping: 7-15 business days (varies by location)
5. Shipping Fees
- Shipping costs are calculated at checkout based on the delivery location and selected shipping method.
- Free shipping may be available on orders exceeding a certain amount (subject to promotions).
6. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- Use the provided link to track the delivery status of your order.
7. Delivery Delays
While we strive for timely deliveries, delays may occur due to:
- Unforeseen weather conditions
- Customs clearance for international orders
- Carrier service disruptions
8. Lost or Damaged Shipments
- If your order is lost or arrives damaged, please contact us immediately at info@pixisam.store.
- Claims for lost or damaged items must be reported within 7 days of the delivery date.
9. Address Accuracy
- Customers are responsible for providing accurate shipping details.
- We are not liable for orders delivered to incorrect addresses due to customer errors.
10. Contact Us
For any delivery-related inquiries, please reach out to us:
PIXISAM LTD
Suite 5160 Unit 3a, 34-35 Hatton Garden, Holborn, London, United Kingdom, EC1N 8DX
Email: info@pixisam.store
