At PIXISAM LTD, we strive to ensure customer satisfaction. If you are not completely happy with your purchase, you may request a return or exchange under the following conditions:

• Items must be returned within 30 days from the date of delivery.
• Products must be unused, unworn, and in original packaging with all tags attached.
• Items that are damaged, altered, or not in their original condition will not be eligible for returns or exchanges.
• Certain items, such as personalized products, perishable goods, and clearance items, are not eligible for return.

2. How to Initiate a Return

To request a return or exchange, please follow these steps:

1. Contact our customer service at info@pixisam.store with your order number and reason for the return.
2. Our team will provide you with a Return Authorization Number (RAN) and return instructions.
3. Pack the item securely and include a copy of your purchase receipt.
4. Ship the item back to the return address provided in the return instructions.

3. Refund Policy

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days to the original payment method.
• Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to our error.

4. Exchanges

• If you wish to exchange an item, please mention the replacement item details in your return request.
• Exchanges will only be processed once we receive and inspect the original item.
• If the replacement item is unavailable, a refund will be issued instead.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at info@pixisam.store within 7 days of delivery. Provide clear photos of the issue, and we will arrange a replacement or refund at no additional cost.

6. Cancellations

Orders can only be canceled within 24 hours of purchase. After this period, the order will be processed, and a return request must be submitted after delivery.

7. Contact Us

If you have any questions or need further assistance, please contact our support team at info@pixisam.store.

PIXISAM LTD
Suite 5160 Unit 3a, 34-35 Hatton Garden, Holborn, London, United Kingdom, EC1N 8DX